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CUEAC – Video tutoriais sobre a solução

Posted by loliveira em 19/09/2013

Para quem não conhece, o Cisco Unified Enterprise Attendant Console é uma solução que fornece enfileiramento de chamadas e provê uma interface amigável para as telefonistas direcionar, estacionar, responder as chamadas.

Encontrei uns vídeos legais para treinamento dos usuários que irão utilizar a ferramenta.


General

– Logging In and going unavailable
– Managing personal directory groups
– Managing speed dials
– Managing your directory
– Placing queues into emergency mode
– Reclaiming an incorrect transfer
– Failover

Mouse

– Answering a broadcast queued call using your mouse
– Answering a forced delivery queued call using your mouse
– Ending a call using your mouse
– Handling recalled calls using your mouse
– Performing a blind transfer using your mouse
– Placing a call on hold using your mouse
– Performing a consult transfer using your mouse
– Parking a call using your mouse
– Performing a transfer to an alternate number using your mouse
– Setting up a conference call using your mouse

Keyboard

– Answering a broadcast queued call using your keyboard
– Answering a forced delivery queued call using your keyboard
– Ending a call using your keyboard
– Handling recalled calls using your keyboard
– Performing a blind transfer using your keyboard
– Placing a call on hold using your keyboard
– Performing a consult transfer using your keyboard
– Parking a call using your keyboard
– Performing a transfer to an alternate number using your keyboard
– Setting up a conference call using your keyboard

Mais info: Cisco Unified Attendant Console Migration Planning with Cisco Unified Communications Manager 8.0 and Later

Anúncios

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